Three parties get blamed and only one of them usually owns the fault. The installer warranties workmanship and should attend a dead circuit, a trip that started on day one, or water in a gland they made. The manufacturer warranties the unit and wants a serial number and proof of a competent install. The energy supplier warranties neither, unless they sold you a package that says they will. A tariff app outage is not a broken contactor. Start with the symptoms: no lights, a tripped RCD, an online unit that will not close, or a car that will not request power.
How an EV charger warranty claim works
Keep the certificate and the serial number. Warranty desks ask for both.
- Workmanship and product warranties are different
- Keep the serial and the certificate
- Do not open the box
- Suppliers fix tariffs, not glands
What a survey must prove about how an EV charger warranty claim works
Do not open the enclosure. You will turn a warranty job into a tampered unit.
How an EV charger warranty claim works and the written scope
A clear route saves weeks. A social-media complaint does not reset a breaker.
The expensive shortcut on how an EV charger warranty claim works
The mistake is paying a second electrician to replace a unit that was still under the first installer's workmanship warranty.
Handover when how an EV charger warranty claim works is the issue
On handover, write the three phone numbers down: installer, manufacturer, supplier.
Frequently asked questions
What is a fair response time?
Whatever you agreed. If you did not agree, ask for a date in writing and use another competent person only when the original firm will not attend.
Water got in after a storm.
If the gland was their work, call them. If the cover was left off by you, say so.
The app shut down forever.
Ask the manufacturer for a local mode or a replacement path. A charger that cannot charge without a dead cloud is a product fault.
Can I claim on the card?
If a retailer will not honour a consumer warranty, card and consumer routes exist. The electrical safety issue still needs a competent person, not only a refund.
Core buying guides
Start with these high-intent guides, then dig into the rest of the library.
Related guides
Sources and further reading
How this guide was prepared
This guide was written by the Local EV Installers Editorial Team. We compare official guidance, legislation and established consumer information, separate general information from project-specific advice, and show publication dates and sources. We do not accept installer accreditation claims at face value.