When the app will not connect, separate the account, the Wi-Fi and the charger. Confirm the phone is on the same 2.4 GHz network the unit needs, the password is right, and the router is not isolating clients. Then confirm the charger is in pairing mode rather than already bound to the installer's email. A unit commissioned on a hotspot will look fine in the van and dead an hour later. Power-cycling the charger at the isolator is reasonable once. Repeated resets are not a repair.
Write eV charger app will not connect into the quote
Handover should include a successful connection on the household network, with the owner's email, before the installer leaves.
EV charger app will not connect
Move a phone to the charger and look at the signal. If it is poor, you need an access point or Ethernet, not another account.
- Check 2.4 GHz and signal at the unit
- Use the owner's account, not the installer's
- A hotspot test is not a pass
- One reset, then a competent look
Check eV charger app will not connect before you accept a price
If the car still charges with no app, you may be safe to use a manual schedule while Wi-Fi is fixed. Read whether the unit has a fallback current.
The price effect of eV charger app will not connect
This is often solved in the handover hour. It becomes a paid visit when everyone has left and the router lives in the loft.
A miss that shows up later: eV charger app will not connect
The mistake is creating three owner accounts, or factory-resetting a unit that was already on a workplace back office.
Frequently asked questions
It connected, then died overnight.
Router updates, mesh changes and a car parked in the signal path are typical. Look at those before you replace the charger.
The lights look normal.
Then the circuit may be fine and only the cloud is sulking. Charging can still be possible.
Can I use mobile data in the charger?
Only if it has a modem and a live SIM. Many home units do not.
Who do I call?
The installer first if it has never worked on your Wi-Fi. The manufacturer if the account and signal are clearly healthy.
Core buying guides
Start with these high-intent guides, then dig into the rest of the library.
Related guides
Sources and further reading
How this guide was prepared
This guide was written by the Local EV Installers Editorial Team. We compare official guidance, legislation and established consumer information, separate general information from project-specific advice, and show publication dates and sources. We do not accept installer accreditation claims at face value.